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Director of Leasing Operations

The Director of Leasing Operations is responsible for the strategic and operational leadership that drives customer colocation on Tower assets. Key success measures include the quality and speed of (1) contract development and the project management through contract life cycle and (2) resolution of all real estate activity associated with customer orders. (3) Maintenance of existing tower cash flow including renewals, churn, undocumented equipment and all other related cash flow drivers.  

This leader leads a large team of managers and teammates responsible for (1) developing strategies, research, and tools to consistently and efficiently deliver customer related real estate outcomes to support collocation activities of our customers on our Towers, including but not limited to, management of operational contractual rights and obligations and negotiations to expand rights as needed as well as contract dispute resolution and (2) maintaining our site information and data quality and performing site assessments to assist our customers in evaluating sites for colocation.

Responsibilities

• Lead, motivate, and inspire a large national team including managers and individual contributors that are responsible for (1) project management, negotiation, and closing of real estate activities tied to customer orders and (2) resolution of real estate issues related to customer activity.
• Lead cross-functional site assessment activities as part of sales solutioning and support and project planning and scoping.
• Drive the team’s vision, strategy, and activity with a keen focus on improving customer experience and outcomes, with particular focus on improving and/or transforming processes, technology and data.
• Recruit, retain, and develop a strong and effective team that prioritizes meeting customer objectives and needs and focuses on continuous improvement.
• Supports the identification, implementation, and troubleshooting of organizational processes and systems matters impacting real estate and site assessment activity, including partnering with cross-functional stakeholders.
• Establishes standards, processes, and controls for our contracts and real estate and site assessment activities associated with customer orders.

Expectations

• Possesses high quality and timely decision-making in fast paced, uncertain environment.
• Focuses on meeting customer objectives and requirements while balancing company objectives and requirements, strong commercial and business acumen.
• Data Driven management and decision-making.
• Excellent relationship management, collaboration, and communication (written and oral) skills
• Ability to solve complex problems, communicate outcomes, and influence conversations.
• Proactive and action oriented with a view towards taken well-reasoned risks.
• Builds and develops effective teams.
• Plans and aligns resources and priorities.
• Ability to drive a team culture of ownership, accountability, and continuous improvement.

Education/Certifications

• Bachelor’s Degree in Real Estate, Business, Finance, related discipline or equivalent experience
• MBA and/or JD preferred.

Education/Certifications

• Bachelor’s Degree in Real Estate, Business, Finance, related discipline or equivalent experience
• MBA and/or JD preferred.

Experience/Minimum Requirements

• 8+ years of strong experience in commercial real estate, with a strong preference for wireless infrastructure management
• 5+ years experience of leading large teams through change

Organizational Relationship

Reports to: COO- Chief Operating Officer

Title(s) of direct reports (if applicable): Leasing Manager, Project Manager, Leasing Specialist, and Leasing Analyst

Working Conditions: The role falls into our hybrid work model, working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.