Find the Right Role for Your Future

Client:

A top buy-side investment firm is looking to add a member to their growing team. The firm has a global presence and a strong reputation in the industry. This is an opportunity to step into a high-visibility technical leadership role on a well-resourced platform.

Why You’d Want to Work Here:

• Join a globally respected, financially stable investment firm with a long track record of growth
• Step into a leadership role with real influence over team development and service quality, even without direct management authority
• Gain visibility with senior leadership and high-priority business stakeholders
• Shape IT process improvements and have a voice in technology strategy and system upgrades
• Build your leadership resume by mentoring analysts and owning escalations end to end

Short Overview of Responsibilities:

• Lead and mentor a team of Service Desk analysts and IT interns, driving technical growth and professional development
• Serve as the primary escalation point for complex Tier 2-3 issues across hardware, software, mobile, enterprise applications, and network systems
• Oversee daily Service Desk operations, ensuring SLAs are met and incidents are resolved efficiently
• Partner with IT management to build and improve support processes, procedures, and escalation protocols
• Provide input on system upgrades, new technology rollouts, and initiatives that improve productivity and security
• Manage IT asset lifecycle, including imaging, configuration, and inventory accuracy
• Monitor enterprise systems and endpoint security tools, proactively identifying and addressing issues before they escalate

You Should Apply If You Have:

• 5+ years of hands-on Service Desk or enterprise IT support experience, including leadership or supervisory responsibility
• Expert-level knowledge of Windows 10/11, Microsoft 365, SCCM, and Intune
• Strong background in Windows Server, VMware, networking, and Cisco/Fortinet firewalls and endpoint security
• Experience with monitoring and alerting tools such as PRTG or LogicMonitor
• A track record of mentoring and developing junior IT staff while staying hands-on
• Willingness to work 100% onsite, with an annual rotation between the firm’s Coral Gables and Miami/Brickell offices